Terms of Service

These Terms of Service (the Terms) are an agreement between you and DetailHub (DetailHub, we, us), the operator of the DetailHub marketplace. By creating an account you accept them. If you do not accept them, do not create an account.

How we handle personal information is described separately in our Privacy Notice and Cookie Notice.

1. What DetailHub is

DetailHub is a marketplace. Vehicle owners (Customers) post requests for mobile detailing; independent detailing businesses (Detailers) respond with quotes; the Customer accepts one and pays through the platform.

We do not detail vehicles. Detailers are independent businesses. They are not our employees, agents, partners or subcontractors, we do not direct how they work, and we do not supervise them on site. The detailing service is supplied by the Detailer to the Customer under a contract between those two parties. Our role is limited to operating the platform that introduces them, processing payment, and providing the tools described in these Terms.

2. Eligibility and your account

• You must be at least 18 years old and able to enter a binding contract. DetailHub is not intended for children and we do not knowingly create accounts for them.
• You must give accurate information and keep it up to date. Vehicle details, addresses and time windows are relied on by another person who will drive to you.
• You must verify your email address before using the service. Until you do, your account exists but cannot post requests or quote.
• You are responsible for keeping your password secret and for everything done through your account. Tell us promptly if you believe someone else has access.
• One account per person. Do not share an account or transfer it to anyone.

3. If you are a Customer

A request is an invitation for quotes, not an order. Detailers whose service area covers your address can see it and may quote a price and an estimated duration.

• Requests expire. A request stops accepting quotes one hour before the start of the time window you chose, and expires if you have not accepted a quote by then.
• Accepting a quote creates a booking. When you accept, you enter a binding agreement with that Detailer at that price, we place a hold on your payment method, and the other quotes on your request are declined.
• The price is fixed at acceptance. The amount shown when you accept is the amount you owe. It does not change afterwards, including if our fees change later.
• Work beyond the quote. If a Detailer finds the job is materially different from what was described, they may decline it or agree a new price with you. Any change agreed outside the platform is between you and them, and we do not process, guarantee or mediate it.
• You are responsible for the vehicle being accessible at the address and during the window you gave, and for having the right to have it detailed.

4. If you are a Detailer

• You are an independent business. You decide whether to quote, what to charge, how to perform the work, and what equipment and products to use. You are responsible for your own taxes, licences, permits, and for any employees or helpers you use.
• Insurance. You are responsible for carrying whatever insurance your business and your jurisdiction require, including cover for damage to a customer's vehicle or property. We do not provide insurance for you and we are not an insurer.
• Before you can quote we review the Instagram profile you submit, and you must complete payout onboarding with our payments provider. Either check can be refused or withdrawn. Review of a public profile is an identity and plausibility check only — it is not a background check, a licence check, an insurance check, or any assurance of your work.
• A quote is an offer. If the Customer accepts it, you are committed to performing that job at that price, in that window, to a competent and professional standard.
• You must not use a Customer's address, phone number or other details for anything except performing the job they booked.

5. Prices, fees and what you see

The Detailer sets their own price. We add a platform fee on top of it and show the Customer a single all-in price — the amount charged is the amount displayed, and nothing is added at checkout.

The Detailer receives the full amount they quoted; the fee is our margin and is not deducted from them. Both figures are recorded when the booking is made, so a later change to this schedule never re-prices a job that has already been accepted. We may change the schedule for future bookings, and will publish the change here before it takes effect.

6. Payment

Payments are processed by Stripe. We never see or store your full card number — it is entered directly into Stripe's payment form.

1. When you accept a quote, Stripe places an authorization hold on your card for the all-in price. No money moves yet.
2. When the Detailer marks the job complete and uploads after-photos, the hold is captured and the payment is taken.
3. If the booking is cancelled before completion, the hold is released. Depending on your bank it can take a few business days for the pending amount to disappear from your statement.

The Detailer's share is paid to their connected Stripe account. A Detailer cannot be quoted or booked until that account can receive funds.

7. Cancellations and refunds

Once a Detailer has started a job, the booking is final and no refund is available. A job starts when the Detailer marks it as started in the app, which happens when they arrive and begin work. From that moment the Detailer is committing time, travel, materials and equipment to your vehicle, and that cost cannot be recovered if the booking is undone — so the amount held on your card will be charged in full on completion.

Before that point you are free to change your mind:

• Before the Detailer starts, you may cancel a booked job in the app at no cost. The authorization hold is released and nothing is charged.
• After the Detailer starts, the job cannot be cancelled in the app and no refund is given for a change of mind, an inconvenient time, or a decision that you no longer want the service.
• Repeated late cancellations or no-shows, by either side, may lead to suspension under section 10.

What this rule does not cover. It is a rule about changing your mind, not a waiver of your rights. It does not apply where the work was not performed, was materially different from what was quoted, was not carried out with reasonable care and skill, or where your vehicle or property was damaged. It does not exclude or limit any remedy you have under consumer protection law that cannot be excluded by agreement. If any of that has happened, contact us at neilnainani@gmail.com and we will investigate.

DetailHub collects payment from Customers and pays Detailers, and DetailHub — not the Detailer — is responsible to you for refunds, chargebacks and card scheme fines arising from a booking made through the platform. Where we refund or are charged back for a job a Detailer performed or failed to perform, we may recover that amount from the Detailer by deducting it from their future payouts or invoicing them for it.

If you dispute a charge with your bank rather than with us, we may suspend your account while the dispute is resolved. Please contact us first — it is faster, and it is the route the rest of this section describes.

8. Photos, messages and reviews

You keep ownership of the photos, messages and reviews you post. You grant us a non-exclusive, worldwide, royalty-free licence to host, store, reproduce and display them for the purpose of operating the service — showing your request photos to Detailers who can quote on it, showing after-photos to the Customer, delivering messages, and publishing reviews on a Detailer's profile.

You must not post content that:

• is unlawful, defamatory, harassing, hateful or threatening;
• you do not have the right to post, or that infringes someone else's rights;
• contains someone else's personal information without their permission;
• is a review you did not earn — reviews must describe a job you actually booked and received.

We may remove content that breaks these rules. We do not edit reviews to make a Detailer look better or worse.

9. Things you must not do

• Take a booking off-platform to avoid fees after being introduced through DetailHub.
• Post a request you do not intend to book, or a quote you do not intend to honour.
• Impersonate anyone, or misrepresent your business, credentials or experience.
• Scrape, crawl, or bulk-collect data from the service, or attempt to access accounts, requests or messages that are not yours.
• Interfere with the service, probe it for vulnerabilities, or circumvent its limits.
• Use the service for anything illegal.

10. Suspension and closing your account

You can stop using DetailHub at any time and ask us to close your account by writing to neilnainani@gmail.com. We may suspend or close an account that breaches these Terms, that we reasonably believe is being used fraudulently or unsafely, or where we are required to by law. Where it is lawful and practical to do so, we will tell you why and give you a chance to respond.

Closing an account does not cancel bookings already made or payments already owed, and does not remove reviews of completed jobs.

11. What we do and do not promise

We provide the platform with reasonable care and skill. Beyond that, and to the extent the law allows, the service is provided as is: we do not promise it will be uninterrupted, error-free, or that a request will attract quotes.

We do not guarantee the work. We do not warrant the quality, timeliness, safety, legality or competence of any Detailer, and we are not responsible for damage to a vehicle or property caused by a Detailer. Verification, ratings and reviews are information to help you choose — they are not a guarantee by us. Disputes about the work itself are between the Customer and the Detailer, though we will help where we reasonably can.

12. Liability

Nothing in these Terms limits liability that cannot lawfully be limited — including for death or personal injury caused by negligence, for fraud, and for any rights you have as a consumer under the law of your country that cannot be excluded by agreement.

Subject to that, we are not liable for loss that was not reasonably foreseeable, for loss of profit, business or goodwill, or for the acts or omissions of a Detailer or a Customer. Our total liability arising out of a booking is limited to the amount you paid through DetailHub for that booking.

13. Your responsibility to us

If someone brings a claim against us because of something you did — content you posted, a job you performed or received, or a breach of these Terms — you will be responsible for the reasonable costs and damages we incur as a result, except to the extent it was caused by us.

14. Changes to these Terms

We may update these Terms. The version and effective date at the top of this page always identify the text in force. If a change materially affects your rights or obligations, we will give you notice by email or in the app before it takes effect, and you may be asked to accept the new version. Continuing to use DetailHub after that date means the new Terms apply to you.

15. Governing law

These Terms and any dispute arising from them are governed by the laws of United States, and the courts of that jurisdiction have exclusive jurisdiction — except that, if you are a consumer resident elsewhere, you keep the benefit of any mandatory protections and any right to bring proceedings in the courts of the place where you live.

16. General

• If any part of these Terms is unenforceable, the rest continues to apply.
• Not enforcing a right straight away does not mean we have given it up.
• You may not transfer your rights under these Terms without our consent. We may transfer ours to a successor of our business, without reducing your rights.
• These Terms, together with the Privacy Notice and Cookie Notice, are the whole agreement between us about the service.

17. Contact

DetailHub
N/A
neilnainani@gmail.com